All ready-made items will ship within two business days. Made-to-order items will ship within the time frame noted in each individual listing. All domestic shipments are sent via USPS First Class Mail unless you request otherwise during a note a checkout. All North Carolina patrons will be charged the current state sales tax. All shipments are insured.
Combined Shipping: Multiple orders placed within a span of 24 hours will be packaged and shipped together unless you note otherwise at checkout. You will be issued a return for any postage overage on combined orders as soon as your package ships out.
I accept returns in exchange for store credit. Please note that I do not provide refunds at this time.
If you're unhappy with your purchase for any reason, or if your goods arrive damaged from transit, please use the contact page of this website to let me know about the issue within one week of the item/s being received.
Private Workshop Refunds:
It is a tremendous joy and a privilege to teach. I work hard to provide students with quality workshops, and such workshops require a significant amount of advanced planning, expense, and preparation. Because of this, I require a written cancelation notice at least thirty days prior to the date of the workshop. Refunds will be administered via PayPal; kindly allow up to two weeks for returns to be credited to your account.
Should you need to cancel your workshop date after the thirty day timeframe, I will happily enroll you in another workshop of your choosing if space permits. Should you be unable to attend an alternate workshop, you will be given store credit for merchandise in the amount of the workshop you are canceling.
Please be mindful and choose your workshop dates thoughtfully- do not register if you are aware of an already existent potential conflict.
Please use the contact page of this website if you have any questions.
Online Course Refunds:
I take my online courses very seriously, and they will never be successful unless they make YOU successful. If you are unhappy with your course, please don't hesitate to reach out via email so that I may help you trouble shoot any problem areas. Due to the full access you will have had to all videos and downloadable materials, I do NOT offer refunds for online course purchases.
What information do we collect?
When ordering or registering on our site, as appropriate, you may be asked to enter your Name, Email address, Mailing address, Credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, or use certain other site features in the following ways:
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
Do we use 'cookies'?
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
California Online Privacy Protection Act
According to CalOPPA we agree to the following:
Users can visit our site anonymously.
Users are able to change their personal information:
• By logging in to their account
How does our site handle do not track signals?
We honor them and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
COPPA (Children Online Privacy Protection Act)
We do not specifically market to children under 13.
Fair Information Practices
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via in site notification
• Within 7 business days
We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
We collect your email address:
- To send information, respond to inquiries, and/or other requests or questions.
- To process orders and to send information and updates pertaining to orders.
- We may also send you additional information related to your product and/or service should you opt in to email marketing.
To be accordance with CANSPAM we agree to the following:
- We will NOT use false, or misleading subjects or email addresses.
- We will identify the message as an advertisement in some reasonable way.
- We will include the physical address of our business or site headquarters.
- We will monitor third party email marketing services for compliance, if one is used.
- We will honor opt-out/unsubscribe requests quickly.
- We will give an 'opt-out' or 'unsubscribe' option.
If at any time you would like to unsubscribe from receiving future emails, you can
- Follow the instructions at the bottom of each email.
Fuquay Varina, North Carolina